🟠Displaying empathy with distressed customers
- When you clicked on this module, did you wonder what it really means to display empathy to distressed customers? Empathy is a skill that helps you build stronger connections and create positive outcomes at work and in everyday life. Once you complete this module, you will be able to: • Understand what empathy is • Identify when a customer is distressed • Understand how to display empathy to a distressed customer • Access further information on this topic
